How do I create an account?
At the top of the page next to the search bar, click “Create an Account.” You will be prompted to fill in your name, email address, a preferred username, and a password. Then, fill in the words displayed in the reCaptcha code, and click “Next.” You are now in Your Garage, a part of the AltRider site where you can create a profile.  Fill in the blanks, upload a picture of yourself, and click the boxes that best describe your riding preferences. Then click the green button at the bottom that says “Save Info.” After your account is created we will sent you an confirmation email.

Where is my account?
If you’ve already created an account (see above if you haven’t), you can access it from anywhere on the site by clicking on “Your Garage.” It’s located next to the search bar at the top of every page.

Can I order without credit card and can I pay upfront by bank transfer?
Yes, payments can be done by by bank transfer.
Just place the order, choose bank transfer (pay upfront) and you will receive all details by email. After we processed your bank transfer, we will ship your order.

How can I check on my AltRider order?
Log in or click “Your Garage,” which appears next to the search bar at the top of every page. You should now be on the “public profile” tab of your garage. Click the “account info” tab. On the right-hand side of your screen, your order history should be visible. If it is not visible, please contact us at info@altrider.eu.

How can I post a picture of myself?
Log in or click “Your Garage” (if you are already logged in), which appears next to the search bar at the top of every page. You should now be on the “public profile” tab of your garage. Click the “Edit Info” button toward the bottom of your page. Now, click the “Browse” button across from the words “Profile Photo.” A window will pop up, allowing you to choose the image you want from your computer. Click “Open,” and then after that window closes, click the green “Save Info” button at the bottom of your screen. You should see your new profile picture on your public profile and next to any comments or reviews you leave.

How do I submit an entry to the Photo Challenge?
Click the “Community” tab at the top of the page. Next, click “Photo Challenge” on the green sidebar on the left. Click on the image on the top of the page that explains the next challenge.  From here, you will be prompted to fill in your name as you’d like it to appear and a brief description or story behind your photograph. Then, click the “Browse” button, and a window should pop up that allows you to find the image on your computer. Click on the image name, click “Open,” and then the “Submit Photo” button.