Shipping and Delivery

All products are shipped from within the EU (Netherlands).
So for all EU-countries the customs fees are taken care off!

When you order an AltRider product, we know you want to put it on your bike as soon as possible.
That’s why we try ship within 24 hours, but with a maximum of 3 days.
This time is needed to process your order and is without shipping time to it's final destination.

Exceptions are national holidays.

Most items will usually ship within 24 hours of the time you placed your order. Some products require extended delivery time; in such cases, we will contact you to let you know.
The estimated shipping time of the order is displayed at the product page. This shipping time is dynamic and states the delivery time at that specific time. After  your purchase this estimate can change, but should not affect your order.

If your order is needed by a specific date, please email us at info@altrider.eu and let us know that your order is time sensitive. We will help you choose the best shipping method for your situation. Please note that although we will do everything in our power to make sure you get your AltRider merchandise quickly, once packages leave our warehouse, the carrier controls delivery schedules and we cannot guarantee a delivery date.

After placing an order with AltRider, you will receive an email telling you when the package leaves our warehouse. This email will contain your tracking information. A second email will be sent following delivery to make sure you received and are happy with your purchase. Be sure your email is configured to accept messages from AltRider.com. You can also check your order on our website under “My Garage.”

Estimated Delivery times:

1 to 2 days  Netherlands, Belgium, Luxembourg, Germany
1 to 3 days France, Austria, Poland, Czeck Rep., Denmark
2 to 4 days UK, Italy, Portugal, Spain, Sweden, Ireland
3 to 6 days Greece, Finland, Zwitserland, Norway and other of EU countries.

Currency and Payment

Our pricing is in EURO.

Changing Your Order
Once your order is processed and shipped, we are unable to cancel, add or change it. However, if you contact the AltRider office before the order is packaged we will try to make any adjustments that are within reason.  Products requiring an extended delivery time may sometimes be altered if caught before processing and shipping.

Shipping and Handling Fees
Fees paid for shipping and handling are not refundable. Please review our Returns and Exchanges Policy.