Free Shipping Offer

- Valid for orders above € 150,-
- Only European customers, except from Switzerland and Norway
- If the offer is valid for you, just select "Free Shipping Offer" during the Checkout
- Ends 31 December 2013

If free shipping is selected when not valid for that specific order, we will ask for a shipping fee payment before shipping.

Shipping and Delivery
When you order an AltRider product, we know you want to put it on your bike as soon as possible. That’s why we ship within 48 hours, excepting Dutch national holidays.

Most items will usually ship within 48 hours of the time you placed your order. Some products require extended delivery time; in such cases, we will contact you to let you know.

During the holidays shipping can be around a week.
Holidays: 23th of December 2013 till 2th of January 2014

If your order is needed by a specific date, please call us at +31655751657 and let us know that your order is time sensitive. We will help you choose the best shipping method for your situation. Please note that although we will do everything in our power to make sure you get your AltRider merchandise quickly, once packages leave our warehouse, the carrier controls delivery schedules and we cannot guarantee a delivery date.

After placing an order with AltRider, you will receive an email telling you when the package leaves our warehouse. This email will contain your tracking information. A second email will be sent following delivery to make sure you received and are happy with your purchase. Be sure your email is configured to accept messages from AltRider.com. You can also check your order on our website under “My Garage.”

Estimated Delivery

1 to 8 days depending on country.
Typical delivery in Italy is 2 - 4 days.

Currency and Payment

Our pricing is in EURO.

Changing Your Order
Once your order is processed and shipped, we are unable to cancel, add or change it. However, if you contact the AltRider office before the order is packaged we will try to make any adjustments that are within reason.  Products requiring an extended delivery time may sometimes be altered if caught before processingand shipping.

Shipping and Handling Fees
Fees paid for shipping and handling are not refundable. Please review our Returns and Exchanges Policy.